Shipping policy

Shipping Policy

Shipping Carriers:

  • We currently partner with DHL only for international shipping. 

Customs, Duties, and Taxes:

  • Starting June 2026, customs duties, taxes, and DHL customs handling fees are included in the product price. This ensures there will be no additional charges collected from you after your order is placed.

  • Where applicable, sales tax is included in our product prices and shipping fees.

Shipping Costs:

  • Shipping costs vary depending on the destination and the weight of your order. We might ask for extra fee for shipping to "Remote area".

  • We currently offer delivery for items weighing up to 2,000g (including the weight of shipping box)

  • You can calculate the shipping cost at checkout before completing your purchase.

Estimated Delivery Time:

  • We will make every effort to arrange for the quickest possible delivery. However, please be advised that it may take up to 7 business days for delivery after your online order is placed. As we are currently operating with a very small team, we are continuously working to expand our team and enhance our operational structure to meet our customers' needs. We sincerely appreciate your understanding.

  • International orders typically arrive within 2 to 4 business days after shipment.

  • We are unable to specify an exact estimated delivery date.

  • Delivery times may vary depending on customs processing and local postal services.

  • You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.

Shipping Damage or Loss:

  • In the unlikely event that your order arrives damaged or is lost in transit, please contact our customer support team within 7 days of delivery.

  • We will work with the shipping carrier to resolve the issue as quickly as possible.

Gifting

  • Unfortunately, we are unable to provide gift wrapping services. Due to our current processes, the invoice will include the full purchase price and cannot be hidden for gift orders.

Wholesale/Corporate orders

  • We strictly do not accept wholesale or corporate orders. Please note that if we determine an order is intended for wholesale, we reserve the right to cancel the order without prior notice.

Shipping Restrictions:

  • Some items may be restricted or prohibited from import into certain countries. Please check your local regulations before placing an order.

  • We do not ship to P.O. boxes or APO/FPO addresses.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact us at info@8108kyoto.com