Shipping policy

Shipping Policy

Shipping Carriers:

  • We currently partner with DHL only for international shipping. 

Customs, Duties, and Taxes:

  • Customers are responsible for any customs duties, taxes, or import fees that may be applied to their orders.
  • IMPORTANT: The 15% reciprocal tariff for the United States has been eliminated for Matcha powder. However, this tariff elimination does not apply to miscellaneous charges such as customs clearance and administrative fees (Processing Fees). Please note that these charges may still be customer's responsibility.
  • Where applicable, sales tax is included in our product prices and shipping fees.
  • Please check with your local customs office for more information on potential charges.
  • The DHL's Tariff Information is here

Shipping Costs:

  • Shipping costs vary depending on the destination and the weight of your order. We might ask for extra fee for shipping to "Remote area".
  • We currently offer delivery for items weighing up to 2,000g (including the weight of shipping box)
  • You can calculate the shipping cost at checkout before completing your purchase.

Estimated Delivery Time:

  • We will make every effort to arrange for the quickest possible delivery. However, please be advised that it may take up to 7 business days for delivery after your online order is placed. As we are currently operating with a very small team, we are continuously working to expand our team and enhance our operational structure to meet our customers' needs. We sincerely appreciate your understanding.
  • International orders typically arrive within 2 to 4 business days after shipment.
  • We are unable to specify an exact estimated delivery date.
  • Delivery times may vary depending on customs processing and local postal services.
  • You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.

Shipping Damage or Loss:

  • In the unlikely event that your order arrives damaged or is lost in transit, please contact our customer support team within 7 days of delivery.
  • We will work with the shipping carrier to resolve the issue as quickly as possible.

Gifting

  • Unfortunately, we are unable to provide gift wrapping services. Due to our current processes, the invoice will include the full purchase price and cannot be hidden for gift orders.

Wholesale/Corporate orders

  • Unfortunately, we do not handle wholesale or corporate orders. We would appreciate it if you could register with a personal billing address when placing an order.

Shipping Restrictions:

  • We currently ship to the countries following below;
    Albania
    Andorra
    Australia
    Austria
    Bangladesh
    Belarus
    Belgium
    Bhutan
    Bosnia and Herzegovina
    Brunei Darussalam
    Bulgaria
    Cambodia
    Canada
    Cayman Islands
    China
    Croatia
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Fiji
    Finland
    France
    Germany
    Gibraltar
    Greece
    Hong Kong Special Administrative Region
    Hungary
    India
    Indonesia
    Ireland
    Israel
    Italy
    Jersey
    Kosovo
    Kuwait
    Laos
    Latvia
    Liechtenstein
    Lithuania
    Luxembourg
    Macau Special Administrative Region
    Malaysia
    Malta
    Mexico
    Moldova
    Monaco
    Montenegro
    Myanmar
    Netherlands
    New Zealand
    North Macedonia
    Norway
    Oman
    Papua New Guinea
    Philippines
    Poland
    Portugal
    Qatar
    Romania
    San Marino
    Saudi Arabia
    Serbia
    Singapore
    Slovakia
    Slovenia
    South Korea
    Spain
    Sweden
    Switzerland
    Taiwan
    Thailand
    Turkey
    United Arab Emirates
    United Kingdom
    United States of America
    Vatican City
    Vietnam
  • Some items may be restricted or prohibited from import into certain countries. Please check your local regulations before placing an order.
  • We do not ship to P.O. boxes or APO/FPO addresses.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact us at info@8108kyoto.com