Legal notice

Legal Notice

Company Information:

  • Company Name: room Inc.
  • Representative: Nobuhiro Maruyama
  • Address: 616-8343, Kyoto Saga Asahi-cho Ukyo ward, Japan
  • Phone Number: +81 75-275-1948
  • Email Address: info@8108kyoto.com

Pricing and Payment:

  • Product Price: Please refer to the individual product pages for pricing details.
  • Additional Fees: Shipping fees will be calculated and displayed during the checkout process, after product selection.
  • Payment Method and Timing: Payment is accepted via credit card and is processed at the time of purchase (when the "purchase" button is clicked).

Shipping and Delivery:

  • Delivery Method: To place an order, please select the desired color and quantity on the product page and click the "Add to cart" button.

Returns, Defects, and Cancellations:

  • Return Policy: We do not accept returns, exchanges, or cancellations due to customer convenience. We appreciate your understanding.
  • Defective Products: We take great care in ensuring product quality. However, if you receive a defective product, please contact us via the inquiry form or by phone within 7 days of delivery. We will promptly arrange for a replacement or refund.
    • We will cover the shipping costs for defective product replacements or incorrect order deliveries.
    • For returns or exchanges due to customer preference, the customer is responsible for all shipping costs.