Important: Removal of 15% US Reciprocal Tariff on Matcha & How to Dispute Incorrect Charges

Important: Removal of 15% US Reciprocal Tariff on Matcha & How to Dispute Incorrect Charges

We have confirmed that instances are occurring where the reciprocal tariff on matcha, which should have been reduced to 0% now, is still being charged. We sincerely apologize for the concern this has caused.

We would like to inform you that the US Government made an official announcement on November 14, 2025, stating that the reciprocal tariff rate for the matcha products we offer (Matcha Powder, Houjicha Powder) has been reduced from 15% to 0%.

Therefore, if you have received a charge for the reciprocal tariff, the charge is incorrect, and you have the right to file a dispute.

We have attempted to resolve this directly with DHL on our end. However, their responses have been delayed and we were unfortunately passed between different departments without a clear resolution.

Based on our experience, disputes are resolved much more efficiently when filed directly by the recipient. We have seen several cases where customers successfully had their charges waived by filing a dispute instead of paying on the spot.

We would be grateful if you could contact duty_disputes@dhl.com using the following format we have created:

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To: duty_disputes@dhl.com

Subject: Customs Duty Dispute: Request for Reciprocal Tariff Reassessment (HS Code 0902.10.90) - Tracking Number: [XXXX]

Dear DHL Duty Disputes 

I have received a notice of charges for the reciprocal tariff for my recent shipment.

However, all/the majority of the products purchased in this shipment are tea products (Matcha/Houjicha Powder) with the Harmonized System (HS) code 0902.10.90 The President has formally announced that products with HS code 0902.10.90 are excluded from the reciprocal tariff.

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Therefore, many/all of the products in this purchase are exempt from the reciprocal tariff, and the current duty charge is incorrect. Please investigate this matter and adjust the invoice immediately.

Thank you for your prompt attention to this issue.

Sincerely,

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Please be aware:

  • The information provided above is based on our own research and experience. This is not an official guideline from government authorities or shipping carriers.

  • Products such as matcha sweets or apparel fall under different HS codes and may still be subject to taxation.

  • Administrative and processing fees (e.g., DHL's processing fee) will still be applied and must be paid.

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